Privacy Policy
INTRODUCTION
By choosing to shop with us you've placed a lot of trust in us. We appreciate that. We want to reassure you that we take our responsibilities in relation to your personal information seriously. We want to explain how we will use that personal information, explain your rights and what you need to do if you have any concerns at all.
This privacy notice provides you with details of how we collect and process your personal data through your use of our website.
This notice is governed by the EU General Data Protection Regulation (the "GDPR") and the Data Protection Act 2018. It seeks to provide you with information about:
what personal data is;
the personal data we may collect and hold about you;
how we collect your personal data;
the purpose for which we use your personal data;
how long we keep your personal data for;
the circumstances and safeguards in place for when we might share your personal data;
how we go about ensuring that your personal data is secure; and
your rights and what to do if we get something wrong.
WHO WE ARE
When we say “Sizzle”, “us”, “our” or “we”, we are referring generally to Sizzle Works Limited, a limited company under company number 12024311 whose registered office is at 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ.
We are the data controller and we are responsible for your personal data. This just means that we determine the purposes and ways in which we process personal data.
As a data controller, we take your privacy and our responsibilities very seriously. This is our privacy notice. It provides you with details the type of personal data we hold, the way in which we collect it and how we process it through your use of our website. When you use our website ( www.sizzledeck.com) you may be asked to provide personal data, for example when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition. This website is not intended for children and we do not knowingly collect data relating to children. By using our website and providing us with your data, you warrant to us that you are over 13 years of age. You can get in touch with us here:
Email address: contactus@sizzledeck.com
WHAT IS PERSONAL DATA?
Any information that can identify you as an individual is known as ‘Personal Data’. This does not include any anonymised data.
Under current legislation, there is also a special category of ‘Sensitive Data’. Sensitive data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, your health as well as genetic and biometric data. In order to process sensitive data we need your explicit consent.
WHAT PERSONAL DATA DO WE PROCESS?
We may securely process the following types of personal data about you:
TO IDENTIFY
Full name or any previous names, your username, marital status, title, date of birth and gender.
TO CONTACT
Addresses for billing and/or delivery, your email address and any telephone numbers.
FINANCIAL
Bank account and payment card details.
TRANSACTIONAL
Details about payments you have made, what products and/or services you have purchased and other related details of any purchases you have made
ELECTRONIC & PROFILE INFORMATION
This may include any log in details you have provided, your internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
It may also include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
USAGE
This may include information about how you use our website, products and services.
MARKETING & COMMUNICATIONS
This may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
We may also process what is known as aggregated data from your personal data. As this data does not reveal your identity it is not classed as ‘Personal Data’. An example of this might be if we were analyse our website usage data which allows us to see what percentage of users visit which pages or use which features. If we subsequently link the aggregated data with other data which would then identify you, then it becomes personal data and is treated accordingly.
SENSITIVE DATA
We do not collect any Sensitive Data about you. We do not collect any information about criminal convictions and offences.
Please note that there are certain times when we may be required to collect personal data under the terms of a contract between us or where we are required to do so by law. Should you not provide us with that data when requested, it is unlikely that we will be able to keep our end of any contract between us (for example, to deliver goods or services to you). This may mean we have to cancel a product or service you have ordered. You will, of course, be notified in advance when that might be the case.
HOW DO WE COLLECT YOUR PERSONAL DATA?
There are a variety of ways in which we might collect your personal data.
DIRECT INTERACTION
You may provide your data to us in a number of ways. For example, by filling in forms (either on our website or otherwise) by writing to us, telephoning us or emailing us including when you:
order our products or services;
create an account on our site;
subscribe to our service or publications;
request resources or marketing be sent to you;
enter a competition, prize draw, promotion or survey; or
give us feedback.
AUTOMATED TECHNICAL DATA
As you browse and use our website certain technical data might be recorded about the device and equipment you are using, your browsing and your usage. We collect this data by using cookies, server logs and similar technologies. This happens on most website you use and so we may also receive similar technical data about you if you visit other websites that also use our cookies. We have set out our cookie policy below.
THIRD PARTIES OR PUBLIC SOURCES
We may also occasionally receive your personal data from external third parties and public sources. We have tried to capture these third parties here:
analytics providers such as Google based outside the EU;
advertising networks; and
search information providers;
contact, financial and transaction data from providers of technical, payment and delivery services;
identity and contact data from data brokers or aggregators; and
identity and contact data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
HOW DO WE USE YOUR PERSONAL DATA?
We will only ever process or use your personal data when we are legally allowed to do so. Whilst there are a number of other legally permissible reasons to process your personal data, the following are the main reasons that we rely upon to do so:
To be able to comply with our legal and regulatory obligations;
To be able to perform any contract that might exist between us; and
Necessity in both our and your legitimate interests (or those of a third party) provided that your fundamental rights do not override those interests.
Another basis upon which it would be legally permissible for us to process your data would be where you have explicitly consented. Generally, we do not rely on your consent as a legal ground for processing your personal data. However, where we intend to send marketing communications to you via email or text message, we will ask you to consent in advance. You will have the right to withdraw consent to any such marketing at any time by emailing us at contactus@sizzledeck.com
WHY DO WE PROCESS YOUR PERSONAL DATA?
We want to share with you:
the ways in which we intend to use your personal data; and
the legal grounds upon which we will process your personal data (including the nature of our legitimate interest in doing so where applicable).
LAWFUL BASIS FOR PROCESSING
To record your details as a new customer.
To be able to fulfil our obligations under a contract or proposed contract with you.
To fulfil your order with us including:
manage payments, fees and charges; and
collect and recover money owed to us
Marketing and communications.
To be able to manage and develop our relationship with you, which will include for example:
notifying you about changes to our terms or privacy policy
asking you to leave a review or take a survey
To enable us to be able to comply with a legal obligation.
Where necessary for our legitimate interests to ensure our records are up to date and to better understand how customers and potential customers use our website, products and services.
To allow you to be able to enter a prize draw, competition or to complete a survey.
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Necessary for our legitimate interests to enable us to run our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
To ensure that any content and advertisement aimed at you is relevant and what you want to see and to measure and understand the effectiveness of our advertising.
Necessary for our legitimate interests to to better understand how customers and potential customers use our website, products and services, to develop those products and services and in help our marketing strategy and in turn grow our business.
Necessary for our legitimate interests to determine the types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
Necessary for our legitimate interests to develop our products/services and grow our business
As you will see, we may process your personal data on the basis of more than one lawful ground, depending on the specific purpose for which we are using it. Please email us at contactus@sizzledeck.com if you need more details about the specific legal ground we are relying on to process your personal data in relation to any of the data set out above.
CHANGE OF PURPOSE
Whilst we will only use your personal data for the purposes for which we collected it sometimes the purpose might change. Such change will either be compatible with the original purpose or for an entirely new purpose.
Compatible with an existing purpose: If we reasonably think that we need to use your personal data for another reason but that reason is compatible with the original purpose then we are entitled to do so. You are entitled to find out more about our thought process and why we consider that the processing for the new purpose is compatible with the original purpose. If you would like us to explain why we think that then please email us at contactus@sizzledeck.com
A new purpose: If we need to use your personal data for a purpose that is different or unrelated to the original purpose for which we collected the data, we will notify you and we will explain the legal ground upon which we intend to then process the data.
By law: We may process your personal data without your knowledge or consent where this is required or permitted by law.
MARKETING COMMUNICATIONS
Unless you have opted out of receiving marketing from us (which you can do at any time), you will receive marketing communications from us if you have either:
requested information from us or purchased goods or services from us; or
if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications.
We will always get your express opt-in consent before we share any of your personal data with any third party for marketing purposes.
At any time and for any reason (which you do not have to provide), you can ask us or third parties to stop sending you marketing messages. You can do this by following the opt-out links on any marketing message sent to you or by emailing us at contactus@sizzledeck.com at any time.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
SHARING OR ‘DISCLOSURE’ OF YOUR PERSONAL DATA
We have referred above to third parties with whom we might share your personal data.
Below is a list of other third parties who we may share your personal data with and for the purposes set out in the table in paragraph 8 above:
HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
Professional advisers such as lawyers, bankers, auditors and insurers who may provide consultancy, banking, legal, insurance and accounting services.
Service providers who provide, for example, IT and system administration services.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
Any third parties to whom we transfer your data may only process your personal data for specified purposes and in accordance with our instructions. Such third parties are required to respect the security of that personal data and to comply with the law.
INTERNATIONAL TRANSFERS
Some of our third parties service providers are based outside the European Economic Area (EEA). This means that when they process your personal data it inevitably means that such data is transferred outside of the EEA. Such transfers have been prohibited unless we meet certain criteria prescribed by European law when making such a transfer. As a result, we do our best to ensure that the same level of security of data is in place by ensuring at least one of the following safeguards is implemented:
the country to which your personal data is proposed to be transferred having been deemed by the European Commission to provide an adequate level of protection for personal data; or
the use of certification mechanisms approved by the European Commission, specific contracts or codes of conduct which give personal data the same protection it has in Europe; or
in the case of third parties based in the US, where they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
Please email us at contactus@sizzledeck.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
If none of the above safeguards is available, we may instead request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
DATA SECURITY
We have taken a number of steps to ensure and protect the security of your personal data.
Security Measures: we have put in place appropriate security measures and data protection policies to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed;
Training: we have trained our staff to understand their data protection obligations and to ensure they are fully aware and understand their legal obligations, our data protection policies and security measures;
Limited access: we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have also put in place a response procedure in the event of any actual or suspected personal data breach. We will notify you and any applicable body of any such reportable breach within the legal time period for doing so.
HOW LONG WE WILL KEEP YOUR PERSONAL DATA - DATA RETENTION
We will only ever keep your personal data for as long as we need it to be able to fulfil the purposes for which we collected it in the first place. This will include any reporting requirements, legal requirements or accounting requirements.
When we think about how long we should keep or retain your data, we think about:
the amount, nature, and sensitivity of the personal data;
the potential risk of loss, damage or harm from any disclosure, loss, misuse or unauthorised use of your personal data;
the purposes for which we process your personal data and whether we can achieve those purposes without needing your personal data, and
the applicable legal requirements, for example we have to keep basic information about our customers for six years after they cease being customers for tax purposes.
You have the legal right to ask us to delete your data in certain circumstances. Please see the section below entitled ‘Your Legal Rights’ for further information.
We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. This is because you can no longer be identified from the anonymised data.
THIRD-PARTY LINKS
Through your use of our website you will have access to links, plug-ins and applications that are not under our control. When you click on those links or open the connection associated with those links it may be that the third party that does control them collects and shares your personal data. We cannot be responsible their privacy statements. When you leave our website, please ensure you read the privacy notice of each website you visit as there may be significant differences that affect you.
COOKIE POLICY
There will be options available in your browser’s settings that enable you to control the way in which cookies are stored on your computer. This will prompt you when cookies are being used, enable you to refuse any individual cookies or disable some or all cookies. We have a separate cookie policy that you can access here. Please note though that if you disable or refuse cookies, some parts of this website may become inaccessible or not work properly.
YOUR LEGAL RIGHTS
Current data protection laws provide you with certain rights. These include the right, in certain circumstances, to:
request access to your personal data;
request correction of your personal data;
request erasure of your personal data;
object to processing of your personal data;
request restriction of processing your personal data;
request transfer of your personal data; and
right to withdraw consent.
You can find more information about your rights here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above or have any queries, please email us at contactus@sizzledeck.com.
Generally, fees for access to your personal data (or in the exercise of any of your other rights) can no longer be charged. You will therefore not have to pay any fee to exercise your rights, including to access your own personal data. However, if your request is clearly unfounded, repetitive or excessive we may either decide to charge a reasonable fee or we may refuse to comply with your request. We will always explain to you our reasons for doing so.
In order to help us we may need to confirm your identity and ensure that you have the right to access the data you are requesting or exercise any of your other rights. In order to do that, we may need to request specific information from you as a security measure to ensure that we are not disclosing personal data to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request in order to speed up our response.
Legitimate requests will generally be dealt with in one calendar month. Sometimes it may take a bit longer if there are numerous requests or if the request is a little more complex than usual. We will always try to keep you up to date with our progress.
WHAT IF THE INFORMATION WE HOLD ABOUT YOU IS WRONG?
It is very important that any personal data we hold about you is correct and is current i.e. is up to date. You have the right to correct us if any information we hold is incorrect or out of date. Please tell us if at any time your personal information changes or if we just have it wrong by emailing us at contactus@sizzledeck.com.
WHAT IF WE GET SOMETHING WRONG?
Sometimes, we might get something wrong. If we do, we want to put it right. We would really appreciate it if you would contact us first to try and resolve the issue if you ever have any cause to be unhappy with any aspect of the way in which we collect and use your data. However, if you remain unhappy please note that you always have the right to make a more formal complaint through the Information Commissioner’s Office (ICO) is the UK supervisory authority for data protection issues and their website is at www.ico.org.uk. We will work with ICO to ensure that any such complaint is dealt with to your complete satisfaction and in as short a time as possible.
COOKIE POLICY
WHAT ARE COOKIES?
Cookies are small text files which are downloaded to your device when you visit a website or application. The website or application may retrieve these cookies from your web browser each time you visit, so they can recognise you, remember your preferences and provide you with a more secure or improved online experience. They do not contain or save any sensitive information about you.
By continuing to use our website, you are agreeing to use our cookies; alternatively you can manage them in your browser setting (see Managing Cookies). NB. If you decide to disable them, then you may not be able to access many of the features within our website and access areas like your account. Our cookies and what they do for you?
OUR COOKIES AND WHAT THEY DO FOR YOU?
When you use our website, the following types of cookie may be set on your device:
Cookies for website informationThese cookies collect anonymous information about how visitors use our site.
Solely used to improve the experience.
Cookies for saving your settingsThese cookies remember details inputted by you so you don’t have to repeat the action e.g. filling a form, permissions etc
MANAGING COOKIES
Your chosen browser will offer cookie management options within their tools. You can set the browser to accept cookies only from specific websites (e.g. this website). More importantly, browsers can also enable you to delete specific cookies. It is even possible to set a browser to reject all cookies. Please be aware that if you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.
ANTI-SPAM POLICY
PLEASE READ THIS ANTI- SPAM POLICY (THE “ANTI-SPAM POLICY”) CAREFULLY BEFORE USING ANY SERVICES AVAILABLE AT SIZZLEDECK.COM (THE “SITE”). IF YOU DO NOT ACCEPT THIS ANTI-SPAM POLICY, DO NOT USE THE SERVICES.
At Sizzle Works, we take anti-spam compliance very seriously. While anti-spam laws like the U.S. CAN-SPAM Act are a step in the right direction for reducing the spam problem, we don’t feel they go far enough. Our definition of spam goes beyond the laws in most countries and encompasses what we believe to be true permission-based email marketing. Our Software is directly integrated into the spam reporting systems of major ISPs. Your compliance with this Anti-Spam Policy will help ensure that we maintain our reputation and white-list status with major ISPs and whitelisting programs, which in turn, will ensure that you, our customer, retain high deliverability rate and get the most out of our Services.
Throughout this Anti-Spam Policy references to “Company” are references to Sizzle Works Ltd and Sizzle Deck , and references to “Customer” are to you, a user of the Services.
DEFINITIONS. In addition to terms defined elsewhere in this Anti-Spam Policy, the definitions below will apply to capitalised words in this Anti-Spam Policy. Capitalised words in this Anti-Spam Policy that are not otherwise defined herein shall have the meaning ascribed in the Agreement or Acceptable Use Policy (as applicable).
Acceptable Use Policy ” means Company’s Acceptable Use Policy located at sizzledeck.com/policies/#acceptable-use-policy, as updated from time to time.
“Agreement” means, as applicable, either the: 1) Terms of Use Agreement located at sizzledeck.com/policies/#terms-or-use, as updated from time to time; or 2) a superseding written agreement for use of the Services executed by and between Company and Customer.
“Anti-Spam Laws” means any and all applicable Laws regulating the transmission of electronic messages.
“Contact(s)” means, other than Users, any identified or identifiable natural person: 1) whose information is stored, transmitted, or otherwise ‘processed’ (as defined by the GDPR) via the Services by Customer; and/or 2) to whom Customer sends, transmits, or otherwise engages with via the Services.
“Customer List” is a list of Contacts uploaded to the Services or created on or via the Services.
“Distribution Email Address ” means an email address associated with a distribution list that enables a User to send an email to multiple recipients by sending that email to the single email address associated with the distribution list.
“Permission” means permission obtained from an individual, in compliance with Section 3 below, to receive communications from Customer that was either: 1) obtained within the preceding 12 months; or 2) obtained at anytime and ongoing communications have been sent to the individual over the course of the preceding 12 months.
“Privacy Notice” means the Company’s Privacy Notice located at sizzledeck.com/policies/#privacy-policy, as updated from time to time.
“Spam”, as used herein, is any email or other communication sent by a User: 1) to an individual who has not given the User their Permission to do so; and/or 2) is marked as “spam” or “junk” mail by the recipient.
“Transactional Messages” will have the meaning ascribed by applicable Laws.
“Transactional Email Feature ” means the feature of the Services that allows a User to automatically send communications upon the occurrence of a trigger action.
REQUIRED CONTENT.
Unsubscribe Link. Unless expressly agreed by Company in advance in writing, Customer must ensure that all emails/SMS sent through Customer’s Account contain a Company (or other Company-approved) “unsubscribe” link, in form and substance satisfactory to Company, that: 1) allows Contacts to instantly and permanently remove themselves from the applicable Customer List, 2) presents unsubscribe instructions in a clear and conspicuous way, and 3) remains operational for a period of 30 days after sending the email. Customer must monitor, correct, and process unsubscribe requests immediately and ensure that Users do not remove, disable or attempt to remove or disable such link. Customer understands that instead of using the opt-out link provided, some Contacts may use other means to submit a request to Customer to opt them out. In such cases, Customer agrees to unsubscribe any such Contact manually, by changing the Contact's mailing status to "opt-out" using the tools provided inside Customer’s Account within 10 business days from the opt-out request.
Contact Information . Each email/SMS must clearly and accurately identify the individual or organisation that authorised the sending of the email (“Authorising Party”). This means that if Customer is sending messages on behalf of an Authorising Party, the Authorising Party must be identified. For example, if a marketing agency is sending an email on behalf of its client, the client must be identified. To the extent required by law, identification must include the correct legal name of the Authorising Party, a registered business number, legitimate physical address, and contact details. All identification information should remain valid for at least 30 days after the email is sent.
Other Required Information. Customer shall ensure that communications sent through Customer’s Account are truthful and subject lines that are in no way false or misleading as to the nature of the content contained in the email. All emails must state the reason the Contact is receiving the message. For example, “You are receiving this message from ABC Company because you signed up for our email list at abc.com.”
PERMISSION.
Customer Representations. Customer represents and warrants that Customer has provided all disclosures required by Law in conjunction with obtaining Contact’s Permission. Customer further represents and warrants that Customer has not used any false or misleading information, names, email addresses, subject lines, or other information for the purpose of or in connection with obtaining Contact’s Permission.
Obtaining Permission . Customer must retain records of any Permission received and shall provide such records to Company immediately upon request. Permission must be obtained in one of the ways described below. A Contact:
fills out or opts in via an web form subscribing to receive marketing communications from Customer; provided that the form does not contain any pre-selected fields;
completes an offline form that expressly indicating their willingness to receive marketing communications from Customer;
gives Customer their business card; provided that Contact was informed that by providing the business card to Customer, Contact was indicating their willingness to receive marketing communications from Customer;
has a clear relationship with Customer, as an individual that (a) pays dues or a subscription fee to belong to Customer’s organisation, or (b) has purchased a good or service from Customer within the preceding 12 months, in the course of which Customer obtained that Contact’s email address and there is a reasonable expectation that the Contact would consent to receiving emails; or
otherwise provides Customer with their express written permission to receive marketing communications from Customer.
Scope of Permission. Customer shall not send emails to Contacts on any topic that exceeds the scope of the topic that Contact has given Customer Permission to email them about. Where a Contact has provided Permission for specific individual or organisation to contact them, that Permission may not be transferred to another individual or organisation. Any Permission obtained from a Contact will be exclusive to Customer and will not extend to Customer’s Affiliates, unless such Permission was also granted to such Customer Affiliate.
APPROVALS, RESTRICTIONS, & COMPLIANCE.
Account Approval. Company may request specific information about Customer’s Permission practices and email marketing activities prior to allowing access to Company’s sending infrastructure at Company’s discretion. Unless otherwise expressly agreed by Company, Customer may not send any emails using the Services until Customer’s Account has been approved by a member of Company’s trained compliance team. Such approval may be withheld in Company’s sole discretion.
Bulk Uploads. Prior to any bulk and/or large Contact list uploads to the Services, Customer must obtain Company’s prior written approval, which may be withheld in Company’s sole discretion.
Company API. The Services provide API Calls (“Calls”) to facilitate certain account activities without relying on the Service’s main application interface. These Calls are governed by the same policies set forth herein. The Customer and its Users shall not use the API to circumvent Company's efforts to facilitate Permission- based sending via the Services. Company may dictate, in its sole discretion, permissible use of the API and Calls. Any improper use of the API, as solely determined by Company, will be grounds for immediate termination of Customer's account.
Prohibited Uses. There are some list collection methods, sending practices, and models of business which are irreconcilably at odds with Company’s permission policy or which represent untenable risk to the reputation of Company’s sending infrastructure. Customer shall not:
mail to Distribution Email Addresses, emails addresses copied or scraped from the internet (or to Contact email addresses otherwise programmatically obtained from any physical or electronic source); newsgroups, purchased, loaned, or rented lists;
mail to any Contacts obtained from a third party (unless such third party specifically obtained Permission from the Contact for Customer to mail them);
mail to co-promotion lists, where more than one potential sender is given access to email addresses collected without the recipient’s wilful, sender-specific consent;
use the Transactional Email Feature to send non-Transactional Messages to Contacts unless you have Permission to do so;
use the Services to administer illegal contests, pyramid schemes, chain letters, multi-level marketing campaigns, or conduct any illegal activities; and
take known demographic information and append it to information Customer obtains from a third party for the purpose of emailing an individual who has not otherwise provided Permission in compliance with this Anti-Spam Policy.
Compliance. Customer acknowledges that the Services allow Customer to upload data related to Contacts and also to track Contacts engagement with emails sent using the Services. Customer represents and warrants that Customer has complied with all notice, disclosure, consent, and other requirements imposed by applicable Laws prior to uploading information about a Contact to Customer’s Account. Customer further represent and warrants that Customer shall comply with the Acceptable Use Policy, Agreement, and all applicable Laws in connection with Customer’s use of the Services.
COMPANY’S RIGHTS AND OBLIGATIONS.
Contacts. Company will not use Contacts’ information for any purpose other than those related to the Services and as otherwise described in Company’s Privacy Notice.
Monitoring. Company reserves the right to inspect and monitor Customer’s Account and Customer Content at any time, without notice, to ensure compliance with the terms of this Anti-Spam Policy. In connection with the foregoing, Customer agrees to promptly provide records and/or other information requested by Company. In addition, Company reserves the right, but has no obligation, to:
scan every campaign for the existence of an unsubscribe link. If an unsubscribe link is not detected, Customer will be informed and required to include Company’s unsubscribe link before sending additional email messages or Customer Content via the Services;
monitor and meter the number of KiloBytes of data transferred when sending email messages; and
monitor any and all Customer Content and Customer’s use of the Services to ensure compliance with this Anti-Spam Policy.
Abuse Complaints & Remediation. Emails sent through the Services may generate abuse complaints from Contacts. Customer is responsible for ensuring that email campaigns sent from Customer’s Accounts do not generate a number of abuse complaints in excess of industry norms. If Customer’s complaint rate exceeds industry norms, Company may immediately suspend Customer’s Account. In the event that Company sends Customer a notification requesting an explanation and tips for remediation, Customer must respond to Company’s requests promptly and provide its remediation plan. If Customer is unresponsive, does not implement remediation measures in accordance with Company’s recommendations within thirty (30) days of Company’s notification to Customer, and/or Customer continues to experience high complaint rates (as determined by Company in its sole discretion), then Company may lock Customer’s Account until the issue is resolved or until the end of the period specified by the contract.
Right to Terminate. Company may, in its sole discretion, remove any Customer Content, suspend, or terminate (without refund) Customer’s use of the Services for any actual breach of this Anti-Spam Policy at any time. For clarity, removal, suspension, or termination pursuant to this clause will not terminate Customer’s obligation to pay fees owed to Company.
If you feel you have received SPAM from our customer, write to us at abuse@sizzledeck.com. If we find that our anti-SPAM policy has been violated, we may terminate violator’s account.